Return & Pickup Policy

Return Policy:

We hope that you love all your purchases from House of House! However, we understand that you may need to return something. We have a 14-day return policy from the day you receive your package according to the tracking. You have 14 days to request a return. All returns are for store credit ONLY and will be sent in the form of a gift card. Shipping costs are not eligible for return. If you don’t request a return by email during the 14 day time frame, your item will not be eligible for return. 

To be eligible for a return your item must be in brand new condition with all the tags still attached. Brand new condition includes no makeup, deodorant, or any stains of any kind. For RRR items, the tag has to be attached as well. RRR items are gently used, so they will not be accepted for return if the reason is they are “worn.” 

To start a return, you can contact us at houseofhazelboutique@gmail.com with your name, order number, and what you would like to return. If your return is accepted, instructions on how and where to send your package will be sent to you. If you did local pickup, we will send different instructions for that return process but the timeframe of 14 days still applies. 

The customer is responsible for the return shipping cost and can choose what company they prefer (USPS, UPS, or Fedex). 

Please allow up to a week for us to process and send your store credit to you. It will be emailed you you once it is processed. 

If you have any other issues with your order like it is damaged or incorrect, please contact us at the same email above immediately after receiving your order. 

All items on sale are not eligible for returns. 

We do not offer exchanges.

Items under the sale category are FINAL SALE and will not be eligible for returns. 

Pickup policy: 

Pickups are located in Auburn, AL off of Bent Creek Road. You will receive a text with the address and instructions for pickup once your order is ready to picked up. We kindly ask you to pickup you order as soon as possible to reduce traffic.